Frequently Asked Questions
Why did the airline change my flight?
Schedule changes always come from the airline, so this is completely out of our our control. The airline is responsible for transporting the traveler to the final destination as stated on the ticket. The airline always has the right to make changes to the flight schedule.
We do our best to help you "process" your schedule change. These changes always require follow-up action. It is never possible to keep your original flight.
Small change in your schedule:
A small change in your flight schedule does not require any action. The team will get in touch you via email to let you know about your schedule change. You can use your existing airline ticket to travel. There is no need to confirm your change.
Major schedule change:
If you have received a major schedule change, the airline will require your confirmation. In that case you have received an email from us with a button to confirm the schedule change.
We strongly recommend that you check in online 48 hours in advance so that you are aware of your flight schedule.
A stop is shown on my e-ticket, what does that mean?
The stop shown on your e-ticket is a stopover for refueling or for boarding passengers. Most likely you will not have to leave the plane.
This stop will not affect your arrival time.
Why did the price of the airline ticket suddenly change while I was on the booking page?
Airfares update every minute and are based on the tickets' demand and availability at any given time. From the time one does a flight search, and the does a booking, a particular seat or class may run out. Airlines in turn offer new seats at a relatively higher price: our ticketing team monitors these changes closely to make sure that the inventory and fares are always up-to-date on the website.
Are the publishd flight prices guaranteed?
All flight ticket prices will not be guaranteed until payment is fulilled and tickets are sent online to the customer. If, although very unlikely, a technical issue causes the wrong price to be displayed, we will notify you about the correct price within 72 hours after making your booking. You may then decide to accept the new price cancel. Please refer to the the information regarding this on our Terms and Conditions.
Is there an option to request a meal that caters to my dietary needs in the flight?
Special requests for meals must be made at least 24 hours before the scheduled flight departure. Please note that these requests are usually not guaranteed and are at the airline's discretion. Please call the airline directly to order a meal request once you purchased your tickets.
When should I be at the airport?
To make sure you get to your flight on time, we highly recommend that you arrive at the airport 3 hours in advance. Always check this information carefully on the airline's website.
We strongly recommend that you check in online for your flight so that you are always aware of your most current flight schedule.
What do I need to have to get through security at the airport?
For all flights, you will require a Boarding Pass, government or a state-issued photo ID such as a passport, and a copy of your booking details. Many countries require a visa for permitting entry so please check before you travel.
Do I need to re-confirm my flight?
Yes. Depending on the airline, you need to reconfirm your flight 48- 72 hours in advance by getting in touch with the the Airline directly. To avoid any mistakes, please make sure that you check for any scheduled change in your itinerary, which can be accessed online through your airline's website.
Airlines reserve the right to cancel any booking if a booking has is not reconfirmed. You also need to reconfirm your Return flights 48- 72 hours in before your depatrure.
Do I need a visa?
We are not experts in the field of required visas and travel documents as these rules vary per country. It is your responsibility to have the correct travel documents for your entire trip. If you do not have the correct documents, you may be denied entry to the flight or to the country.
What is my seat number?
If you have reserved a seat, or if it has been automatically reserved for you by the airline, you can see this on your boarding pass. You will receive your boarding pass from the airline after you have checked in (online).
Before then, you can also log in to the airline's website to view your seat. Use the online check in number (found on your e-ticket document) to log in to the airline's website.
How can I change my seat?
If you have reserved a seat and want to change it, you can do this via the airline's website. Use the online check in number (found on your e-ticket document) to log in to the airline's website.
Please note, the seats selected at the time of booking will not be refunded in the event of cancellation and changes are not permitted.
How can I reserve a seat?
You can reserve your seat (s) yourself on the airline's website. Use the online check in number (found on your e-ticket document) to log in to the airline's website.
Please note that some airlines charge a seat reservation fee.
It is also possible that you can only reserve a seat during the online check-in.
Why did the airline change my flight?
Schedule changes always come from the airline, so this is completely out of our our control. The airline is responsible for transporting the traveler to the final destination as stated on the ticket. The airline always has the right to make changes to the flight schedule.
We do our best to help you "process" your schedule change. These changes always require follow-up action. It is never possible to keep your original flight.
Small change in your schedule:
A small change in your flight schedule does not require any action. The team will get in touch you via email to let you know about your schedule change. You can use your existing airline ticket to travel. There is no need to confirm your change.
Major schedule change:
If you have received a major schedule change, the airline will require your confirmation. In that case you have received an email from us with a button to confirm the schedule change.
We strongly recommend that you check in online 48 hours in advance so that you are aware of your flight schedule.
A stop is shown on my e-ticket, what does that mean?
The stop shown on your e-ticket is a stopover for refueling or for boarding passengers. Most likely you will not have to leave the plane.
This stop will not affect your arrival time.
Why did the price of the airline ticket suddenly change while I was on the booking page?
Airfares update every minute and are based on the tickets' demand and availability at any given time. From the time one does a flight search, and the does a booking, a particular seat or class may run out. Airlines in turn offer new seats at a relatively higher price: our ticketing team monitors these changes closely to make sure that the inventory and fares are always up-to-date on the website.
Are the published flight prices guaranteed?
All flight ticket prices will not be guaranteed until payment is fulilled and tickets are sent online to the customer. If, although very unlikely, a technical issue causes the wrong price to be displayed, we will notify you about the correct price within 72 hours after making your booking. You may then decide to accept the new price cancel. Please refer to the the information regarding this on our Terms and Conditions.
Is there an option to request a meal that caters to my dietary needs in the flight?
Special requests for meals must be made at least 24 hours before the scheduled flight departure. Please note that these requests are usually not guaranteed and are at the airline's discretion. Please call the airline directly to order a meal request once you purchased your tickets.
When should I be at the airport?
To make sure you get to your flight on time, we highly recommend that you arrive at the airport 3 hours in advance. Always check this information carefully on the airline's website.
We strongly recommend that you check in online for your flight so that you are always aware of your most current flight schedule.
What do I need to have to get through security at the airport?
For all flights, you will require a Boarding Pass, government or a state-issued photo ID such as a passport, and a copy of your booking details. Many countries require a visa for permitting entry so please check before you travel.
Do I need to re-confirm my flight?
Yes. Depending on the airline, you need to reconfirm your flight 48- 72 hours in advance by getting in touch with the the Airline directly. To avoid any mistakes, please make sure that you check for any scheduled change in your itinerary, which can be accessed online through your airline's website.
Airlines reserve the right to cancel any booking if a booking has is not reconfirmed. You also need to reconfirm your Return flights 48- 72 hours in before your depatrure.
Do I need a visa?
We are not experts in the field of required visas and travel documents as these rules vary per country. It is your responsibility to have the correct travel documents for your entire trip. If you do not have the correct documents, you may be denied entry to the flight or to the country.
What is my seat number?
If you have reserved a seat, or if it has been automatically reserved for you by the airline, you can see this on your boarding pass. You will receive your boarding pass from the airline after you have checked in (online).
Before then, you can also log in to the airline's website to view your seat. Use the online check in number (found on your e-ticket document) to log in to the airline's website.
How can I change my seat?
If you have reserved a seat and want to change it, you can do this via the airline's website. Use the online check in number (found on your e-ticket document) to log in to the airline's website.
Please note, the seats selected at the time of booking will not be refunded in the event of cancellation and changes are not permitted.
How can I reserve a seat?
You can reserve your seat (s) yourself on the airline's website. Use the online check in number (found on your e-ticket document) to log in to the airline's website.
Please note that some airlines charge a seat reservation fee.
It is also possible that you can only reserve a seat during the online check-in.